Will my gift recipient be notified right away and ruin the surprise?
No, definitely not!
They won't be notified until their first shipment goes out.
If you'd like we would be happy to write your recipient an email from the team, warmly welcoming them to the club. If you'd like us to do this, just send us an email after signing up and give us:
- Your recipient's name
- The date when you want us to send the email
When will my first shipment arrive?
By default if you sign-up for a membership before the 5th of the month, your first shipment will go out with that month's shipment. Otherwise, you can expect your first shipment to go out the following month.
All shipments are sent out on the ~10th (give or take a couple of days) of the month. It takes 3-5 business days for the package to arrive at the recipient's doorstep.
What if the timing of my first shipment doesn’t work for me?
If this is a gift and that timing doesn't work out, don't worry! Right away you (the purchaser) will be sent a super cool welcome certificate with the recipient's name on it. This is something you can give as part of your gift. We will not reach out to your recipient until their first shipment goes out.
Want to work out an alternative schedule? We can handle that. Just send us an email after signing up and we'll make it work.
How will I know when to expect my shipment?
We send a tracking email to the recipient’s email address. They will receive this email as soon as the package is picked up from our warehouse around the 10th of month.
Can you leave my shipment at my doorstep?
No, all packages have to be signed for at the time of delivery by someone 21 years of age or older. We are able to ship to commercial addresses, which may be a good option for people who aren’t usually at home during the day.
What is the cutoff to ensure my first shipment arrives before Christmas?
Sign-up by December 11th to ensure your first shipment arrives before Christmas at no additional fee.
If you sign-up December 12 - 18 (noon EST), you can choose to pay an additional $17 to ensure your first shipment arrives before Christmas.
If you sign-up after December 18 (noon EST), your first shipment will arrive in January.
What if I don’t want my first shipment to arrive until January?
No problem! Just make sure you select that option when you check-out.
Any other questions?
Please send us an email and we’ll be happy to help!